We strive to provide the most reliable hosting platform possible
Since 2010, MSP has supported some of the largest Private School Organizations in America, boasting 99.99% uptime.
Leading the industry in both reliability and availability
MSP strives to minimize service impacts and downtime. We design our systems for fault tolerance, and our teams for rapid incident recovery. It is in our ethos to avoid downtime at all costs, unplanned or planned. We never impose maintenance downtime if it is avoidable—because it usually is. Elements of business continuity and disaster recovery are woven into our practices and our systems. They are not an afterthought, or a task relegated to a single team.
Providing everything you should expect from an SIS provider. And more.
Monitoring & On-Call Support
We monitor continuously from around the world, displaying, alerting, and reporting upon our entire technical environments in real-time. Supporting customers is a collaboration between our customer-facing support team, and our engineering team. Specialized engineers are on call 24/7/365. When problems occur our teams are promptly notified, automatically provided with context, and are enabled with tools to help collaborate efficiently with peers. We employ a triage pager system to ensure alerts quickly and reliably reach engineers.
100Gbps Data Centers
Our goal is to make sure MSP runs at peak performance. That’s why we’ve selected CenturyLink as our hosting partner. CenturyLink is an industry-recognized leader for delivering managed hosting services to enterprises as well as state, local and federal government. CenturyLink’s Managed Hosting Services are located within its more than 55 global data center facilities, designed to provide state-of-the-art hosting for mission-critical environments, connected to CenturyLink’s 100Gbps global backbone, and include multiple levels of physical security, 24/7 First Touch Response support, on-site technical staff, SAS 70 II certification and PCI DSS compliance.
CenturyLink’s data centers are outfitted with world-class physical hosting capabilities. Buildings have temperature and humidity monitoring and management, automatic water detection and removal, and automatic fire detection and suppression. Combinations of multiple power feeds, Uninterruptible Power Supply (UPS) systems, and on-site electrical generators provide layers of backup power. Telecommunications and Internet connections are redundant. There are no product dependencies on MSP’s corporate offices.
Like the hosting of the MSP platform, while MSP maintains physical offices on both the EAST and WEST coast, the continued operation of our business is not dependent on these offices. Our products, customer service, and overall business operations are enabled to carry on uninterrupted by physical incidents or issues at our offices. Our team is equipped with Cloud-based tools and remote access & collaboration solutions, and make use of these tools daily.
Customer data is strategically hosted in the United States out of the Northeast.
Compliance & Certifications
SOC 2 Type II, MSP has received independent certification of SOC 2 Type I compliance and is pursuing a Type II audit in 2019.